Shipping and Returns

SHIPPING

• United States: FREE Shipping ON ALL ORDERS $75+
• No International Shipping.

• Orders typically ship within 2 business days.
• Orders placed on Friday - Sunday will be processed and shipped the following Monday.
• Due to US Shipping Regulations, a number of our products are required to ship by ground within the United States.
• Please note: Any circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements.

ORDER STATUS

• We process orders Monday through Friday in the order in which they are received.
• Orders placed after 12:00PM PST (Noon) Monday - Thursday and 11:00AM PST Friday will not be processed until the next business day.
• If you want to check the status of your order, please use the tracking number included in your shipping confirmation email.
• If you have questions about your order, please email us at support-us@designnest.com We would be happy to assist you.

DAMAGED ITEMS

Our store procedures are to quality check the products before delivery to ensure the products are in order and in good condition. However, if you find that the products delivered to you are damaged, broken or defective, kindly contact us at support-us@designnest.com within 14 days upon receiving.

 RETURNS 

• We always hope you love DesignNest products, however, should you be less than happy with your purchase, return the unused product in its packaging to us within 30 days for a refund.
• If an unused product is returned between 31-60 days, a refund will not be issued but you can receive store credit for that purchase.
• We accept designnest.us return ONLY.
• Please NOTE, if you purchase DesignNest’s products from unauthorized retailers or any other unauthorized sources, we regret to inform you that cannot accept your return.

 TO RETURN AN ITEM

1. Please download and fill the RMA Form.
2. Please attach RMA Form and send an email to support-us@designnest.com Please include any pictures or short videos that can help us resolve your issues.  
3. A customer representative will follow up with you. It will take us 2 - 4 business days to process your request after we receive your email.
4. Please ship the item after you receive a confirmation from us.
5. If you choose to use a Prepaid label from us, the shipping costs will be deducted from the refund. OR you can choose your preferred carrier to return the product.
6. For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return.
7. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

PACK YOUR RETURNED ITEM

1. Pack the item in the original packaging shipping box, if possible.
2. Include the original copy of the receipt or proof of purchase.
3. Print the return shipping label
4. Drop off labeled package

MAIL YOUR designnest.us RETURN TO

ATTN: Returns Department

DesignNest

1901 Carnegie Ave

Suite 1B

Santa Ana, CA 92705

If you need further information regarding the return of any Allocacoc DesignNest products, please do not hesitate to contact us at support-us@designnest.com , it would be our pleasure to assist you in any way we can.